List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Establish background information | 1.1 Contact client to identify type of fault and occurrence 1.2 Obtain report of any action taken by first fault repairer and subsequent result 1.3 Analyse fault history to establish any fault patterns, including questioning personnel involved in previous fault repair if relevant 1.4 Develop strategies for identification and repair using advice from other engineering and technical personnel 1.5 Refer to relevant legislation, codes, regulations and standards relating to repair 1.6 Inform customer of issues and possible solutions |
2. Undertake fault diagnostic | 2.1 Isolate fault progressively using a fault identification approach to remove likely variables from assessment 2.2 Identify fault in the shortest time possible or escalate to appropriate level 2.3 Seek back-up support from the product manufacturer when required |
3. Organise fault rectification | 3.1 Determine options to rectify fault, including any downtime, and present to customer for decision 3.2 Replace or repair defective parts or equipment according to service agreement 3.3 Reprogram equipment as required 3.4 Perform work safely, for both the repairer and customer 3.5 Dismantle and remove temporary service safely and efficiently, where appropriate 3.6 Provide on-site repair staff with clear and precise instructions on fault rectification where appropriate |
4. Document fault details | 4.1 Record details of fault and actions taken to find, repair and store for future reference 4.2 Advise product manufacturer of fault and repair details if applicable 4.3 Recommend changes to product or product model design where appropriate 4.4 Advise client and obtain sign-off |
Evidence of ability to:
methodically identify and rank likely causes of faults
analyse and interpret test results
apply enterprise escalation and outage procedures
prioritise fault rectification in a timely manner and report progress
organise repair of fault and conduct of tests to verify outcomes
prepare documentation of fault:
nature
location
likely causes
repair methodology
recommendations relating to system redesign or specification.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
explain features and operating requirements of test equipment
summarise information required to operate remote diagnostic equipment according to a test specification
outline legislation, codes of practice and other formal agreements that impact the work activity
explain manufacturer’s requirements for effective operation of equipment
summarise specific work health and safety (WHS) requirements relating to the activity and site conditions
outline test methods and performance requirements
explain typical issues and challenges that occur on site.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:
sites on which fault diagnostics may be conducted
testing equipment currently used in industry
relevant regulatory and equipment documentation impacting complex fault repairs.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.